Returns & Refunds Policy

At epitahmeboutique.com, customer satisfaction is important to us. Please read the following Returns & Refunds Policy carefully before placing an order.

Return Eligibility

We accept returns under the following conditions:

  • The item is unused, unworn, and in original condition

  • The item is returned in its original packaging

  • The return request is submitted within 7 days of receiving the order

  • Proof of purchase (order number or receipt) is provided

Items that do not meet these conditions may not be eligible for return.

Non-Returnable Items

The following items are non-returnable and non-refundable:

  • Items marked as Final Sale

  • Gift cards

  • Items damaged due to misuse, improper handling, or normal wear and tear

  • Orders with incorrect address provided by the customer

Return Process

To initiate a return, please contact us at:

📧 [email protected]

Include the following information in your email:

  • Order number

  • Reason for return

  • Photos (if the item is damaged or incorrect)

Once approved, return instructions will be provided.

Return Shipping Costs

  • Customers are responsible for return shipping costs, unless the item is defective or incorrect.

  • Shipping fees are non-refundable.

Refunds

  • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be issued to the original payment method (PayPal or Stripe).

  • Refunds are processed within 5–7 business days after approval.

  • Processing time may vary depending on your bank or payment provider.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item:

  • Please contact us within 48 hours of delivery

  • Provide clear photos of the issue

We will offer a replacement or full refund at no additional cost.

Cancellations

  • Orders can only be canceled within 12 hours of placement.

  • Once an order has entered processing or shipped, it cannot be canceled.

Late or Missing Refunds

If you haven’t received a refund after processing:

  • Check your bank account again

  • Contact your payment provider (PayPal or Stripe)

  • If issues persist, contact us at [email protected]

Contact Us

For any questions regarding returns or refunds, please contact:

📧 [email protected]